1. Who We Are
Home Energy Pros is a homeowner information and matching service operated by ElitePete Marketing LLC. We help homeowners connect with independent professionals who may provide home-energy audits, insulation, HVAC, heat-pump, air-sealing, home-performance, and related energy-efficiency services.
Home Energy Pros is not itself a contractor, utility company, engineering firm, or government agency.
2. Information We Collect
We may collect information you voluntarily provide, including:
- Name, email address, and telephone number
- ZIP code, property location, and service area
- Home-energy concerns, comfort issues, and requested services
- Property type, homeownership status, and project information
- Appointment, scheduling, and communication preferences
- Information submitted through forms, calls, emails, or text messages
Automatically collected information
We may also collect technical and usage information such as IP address, browser type, device information, referring page, pages visited, approximate location, and interaction data.
3. How We Use Information
We may use information to:
- Respond to homeowner requests and questions
- Verify submitted contact information, including mobile numbers
- Match homeowners with an independent professional serving their area
- Send request confirmations, scheduling messages, reminders, and updates
- Provide customer support and resolve problems
- Operate, analyze, protect, and improve our website and services
- Prevent fraud, duplicate submissions, and misuse
- Comply with applicable legal and regulatory obligations
4. SMS and Mobile Communications
When you provide a mobile telephone number and affirmatively consent through our homeowner assessment form, Home Energy Pros may send a one-time SMS verification code to the telephone number provided. This message is used to verify the contact information submitted with your request.
Message frequency: One verification message per homeowner assessment request.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
No recurring marketing or promotional text messages will be sent as part of this SMS verification program.
Consent to receive the verification message is not a condition of purchasing goods or services.
Mobile-information disclosure: No mobile information, text-messaging originator opt-in data, or messaging consent will be shared with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with vendors solely as necessary to provide communications, verification, customer support, and other services requested by you.
5. How We Share Information
We may share information when reasonably necessary to fulfill a homeowner request or operate our services, including with:
- Independent home-energy professionals who may respond to the request
- CRM, hosting, communications, verification, analytics, and scheduling providers
- Professional advisors such as attorneys and accountants
- Government authorities or other parties when legally required
- A successor entity in connection with a merger, acquisition, financing, or sale of assets
Information supplied for a homeowner request may be provided to a selected independent professional so that the professional can contact you about the service you requested. That service-related sharing does not permit the recipient to use your mobile opt-in data or messaging consent for unrelated marketing.
6. Independent Professionals
Participating professionals are independent businesses. Their own privacy practices apply after information is provided to them for the purpose of responding to your request. We encourage homeowners to review the professional's privacy policy before entering into any separate agreement.
7. Cookies, Advertising, and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to operate the website, understand traffic, measure advertising performance, prevent abuse, and improve the user experience.
You may restrict cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
8. Data Retention and Security
We retain information for as long as reasonably necessary to provide services, maintain business and compliance records, resolve disputes, enforce agreements, and satisfy legal obligations.
We use commercially reasonable administrative, technical, and organizational safeguards. No system of storage or transmission can be guaranteed completely secure.
9. Your Choices and Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, or restriction of certain personal information. You may also withdraw consent where processing is based on consent.
- Reply STOP to stop SMS messages
- Use the unsubscribe link in promotional email
- Email us to request access, correction, or deletion
We may need to verify your identity before completing a privacy request.
10. Children's Privacy
Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
11. External Websites
Our website may link to third-party websites or services. Those third parties maintain their own privacy practices, and Home Energy Pros is not responsible for their policies or conduct.
12. Changes to This Policy
We may update this Privacy Policy periodically. Any revision will be posted on this page with an updated effective date. Continued use of our services after an update constitutes acknowledgment of the revised policy.
13. Contact Us
Questions, privacy requests, and requests for messaging assistance may be directed to: